Huffybikes.com
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FAQs

We have the answers to your top questions

Assembly

Purchasing a Huffy

  • Expand Where can I find Huffy® products?

    A wide variety of Huffy products are on our website. You’ll notice that each product includes a “Where to Buy” link for information on retailers carrying that particular product. You can connect with the retailer online, or shop locally (just be sure to call ahead to verify the inventory near you).

Maintenance and Care

  • Expand How much air should I put in my bicycle's tires?

    Maintaining the proper air pressure in your bicycle tires is an important part of routine maintenance. Each bike tire comes with a recommended pressure, which can be found molded onto the sidewall (or the portion of the tire that runs between the tread and the wheel rim).

  • Expand My bicycle's wheel has developed a slight "wobble." How can I fix this?

    A wheel can develop a slight “wobble” or “hop,” making it appear lopsided as it spins. Typically this can be fixed by simply adjusting the wheel’s spokes, a process known as “truing a wheel.”

  • Expand How do I get spare parts for my Huffy® product?

    The Customer Service Department at Huffy can help when you need spare parts. Know that parts vary by product. You will need the production code to order. This is a string of 10 numbers and 1 letter found at TOP of the white sticker on the BOTTOM of your bicycle frame.

    Contact Us for more information.

  • Expand How do I find the production code on my Huffy® bicycle?

    Every Huffy bicycle has identification information including the serial number, model number and date code. This is the Production Code. The code is found at the TOP of the white sticker on the BOTTOM of your bicycle frame.

  • Expand Where is my nearest Huffy Authorized Service Center?

    Huffy has more than 100 authorized repair centers located in the U.S., to help you out with your product service needs.

    Contact Us to locate the authorized service center nearest you.

Warranty

  • Expand What is the warranty on a Huffy® bicycle?

    Huffy has a wide variety of products, and the specific warranty information varies by product. In general, we provide a limited lifetime frame warranty for all steel frames. For more information on the warranty pertaining to your ride, check out the Owner’s Manual that came with the original product purchase or contact us.

Returns and Cancellations

  • Expand What are the HuffyBikes.com return and order cancellation policies?

    Return Policy:

    1. If your order arrives damaged from the carrier, contact Huffy within 72 hours at support@huffy.com.
    2. If parts are missing or damaged, please contact our Consumer Service Department using our Contact Us link or call us at (800) 872-2453.
    3. All product returns must be made within 30 days of purchase, using the original packaging material. The customer is responsible for all return shipping and handling fees. Returned products must be in new, unused condition. Contact Huffy at support@huffy.com to receive a return authorization number and return shipping information.

    Cancellation Policy:

    Huffy processes orders quickly, shipping from our distribution centers as soon as possible. If you need to cancel an order, you must contact Huffy within ONE HOUR of placing the order. Send us an email at support@huffy.com, as quickly as possible with “Order Cancellation” in the Subject Line. Cancellations made after one hour may not be accepted due to order processing.

    PLEASE NOTE: The only exception to this policy is for the Limited Edition Mickey and Minnie Cruisers. The ability to cancel an order is dependent upon the order processing status. Our Support Team at support@huffy.com can confirm your order status.