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FAQs

We have the answers to your top questions

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Assembly

Purchasing a Huffy

  • Where can I find Huffy® products?

    A wide variety of Huffy products are on our website. You’ll notice that each product includes a “Where to Buy” link for information on retailers carrying that particular product. You can connect with the retailer online, or shop locally (just be sure to call ahead to verify the inventory near you).

Maintenance and Care

Warranty

  • What is the warranty on a Huffy® bicycle?

    Huffy has a wide variety of products, and the specific warranty information varies by product. In general, we provide a limited lifetime frame warranty for all steel frames. For more information on the warranty pertaining to your ride, check out the Owner’s Manual that came with the original product purchase or contact us.

Returns and Cancellations

  • What are the HuffyBikes.com return and order cancellation policies?

    Return Policy:

    1. If your order arrives damaged from the carrier, contact Huffy within 72 hours at support@huffy.com.
    2. If parts are missing or damaged, please contact our Consumer Service Department using our Contact Us link or call us at (800) 872-2453.
    3. All product returns must be made within 30 days of purchase, using the original packaging material. The customer is responsible for all return shipping and handling fees. Returned products must be in new, unused condition. Contact Huffy at support@huffy.com to receive a return authorization number and return shipping information.

    Cancellation Policy:

    Huffy processes orders quickly, shipping from our distribution centers as soon as possible. If you need to cancel an order, you must contact Huffy within ONE HOUR of placing the order. Send us an email at support@huffy.com, as quickly as possible with “Order Cancellation” in the Subject Line. Cancellations made after one hour may not be accepted due to order processing.

    PLEASE NOTE: The only exception to this policy is for the Limited Edition Mickey and Minnie Cruisers. The ability to cancel an order is dependent upon the order processing status. Our Support Team at support@huffy.com can confirm your order status.